Client: Icon Constructions
Client:
Icon is a fully diversified Commercial Builders and construction services provider, offering complex construction capability across all sectors in Australia and New Zealand.
Challenge:
At the outset of a project, we initiate a distinctive process designed to establish and maintain a productive working relationship between Icon construction and their client.
As one of the leading suppliers in the construction industry, The Learning Circle recently partnered with Icon Construction to facilitate a client start-up session.
In this distinctive offering, the Learning Circle fosters an open environment for Icon and their client to engage in candid discussions prior to a project beginning. This dialogue focuses on establishing a solid foundation for project success through effective communication and meticulous planning from the outset.
Solution:
This process involves a collaborative discussion with the client, unlike traditional internal-only approaches. We focus on aligning expectations for how both parties will work together throughout the project's duration. Key elements of this discussion include agreeing on communication protocols, escalation procedures, and the formats for regular updates. We also identify non-negotiables to ensure a smooth collaboration. This proactive approach ensures that both the builder and the client are on the same page, fostering a strong, transparent, and effective working relationship from day one.